• Please allow 1-3 business days for non-personalized orders to be processed and shipped.
• No returns or repairs are allowed without a Return Authorization Number and are subject to review and approval.
• All claims must be made within 3 days of receipt of your order. Your request for an RMA is subject to review and approval. Download RMA request form: PDF, Excel
• Please address the return to: Athra, 430 Gotham Parkway, Carlstadt, NJ 07072
• Items must be received within 30 days of your original shipment date in unworn condition to be considered for credit.
• Items received after 30 days will incur repair charges and customer will be responsible for shipping and handling fees.
• Items that are marked "Sale", Personalized and special orders are not eligible for refund, returns, repairs, exchange or credit.
• If your RMA request is approved we will authorize RMA # and shipping instructions to process your claim.

Personalized Policy

• Once your personalized custom order has been submitted, we immediately begin to process your orders. Therefore, no changes/cancellations can be made.
• Items that are marked Personalized and special orders are not eligible for refund, returns, repairs, exchange or credit.
• Personalized items production lead time is up to 14 business days. Excludes weekends and holidays.
• CZ Personalized items production lead time is up to 5 weeks and not including the day the order is submitted. Excludes weekends and holidays.
• Special requests may take an additional 5-7 business days in addition to the production lead time. Subject to review and not guaranteed. Price may vary.

*All prices are subject to change without prior notice.
*Minimum order amount for full price and sale items is $50. Excludes Personalized items.
*No minimum order requirement for Personalized items.
*No returns or repairs are allowed without a Return Authorization Number and are subject to review and approval.